Privacy Policy

Luna Peak Software ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights with respect to that data when you use our website, products, and customer portal.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Account and purchase information: When you activate an account or make a purchase, we collect your name, email address, and purchase history. We do not collect physical mailing addresses unless required for tax documentation.

Payment information: All payment transactions are processed by Stripe, Inc. We do not store full credit card numbers, bank account details, or other sensitive payment credentials on our systems. Stripe acts as a data processor and handles payment data under their own privacy policy and PCI-DSS compliance program. You can review Stripe's privacy policy at stripe.com/privacy.

License and hardware data: To enforce software licensing, we collect a hardware fingerprint (a non-personally-identifiable hash of your machine configuration) when you activate a license. This is used solely for license binding and reset eligibility. It cannot be used to identify you personally.

Support communications: When you contact support, we retain the content of your messages, including any attachments you upload, to assist you and improve our services.

Usage and technical data: We may collect basic technical information (browser type, operating system, IP address, referrer URL) for security, fraud prevention, and service improvement purposes.

We use a limited number of cookies and local storage values for functional and referral tracking purposes:

• Referral tracking cookie (lp_affiliate): If you arrive at our site through an affiliate referral link, we set a cookie to attribute your potential purchase to the referring partner. This cookie contains only an affiliate code, with no personally identifiable information. It expires according to the affiliate program terms (typically 30–90 days). You can clear this cookie at any time through your browser settings.
• Session and authentication cookies: Used to maintain your logged-in state in the customer portal. These are essential for portal functionality and expire when you log out or your session ends.
• Consent state: We store your cookie consent dismissal in browser local storage to avoid showing the notice repeatedly.

We do not use advertising tracking pixels, behavioral retargeting cookies, or third-party analytics that profile your behavior across other websites.

• To deliver and manage your purchased licenses
• To provide access to the customer portal, downloads, and support
• To process payments through Stripe and send purchase confirmations
• To respond to support requests and maintain your support ticket history
• To enforce our license terms and prevent fraud or abuse
• To attribute affiliate referrals and calculate affiliate commissions
• To send important product and service updates (not marketing without separate consent)

We do not sell your personal data. We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.

We share data only with service providers who help us operate the platform:

• Stripe: payment processing and fraud prevention
• Supabase: secure database and authentication infrastructure
• Cloudflare: CDN and edge security
• Resend: transactional email delivery

Each of these providers is contractually required to process your data only as directed by us and in compliance with applicable privacy laws.

We may disclose your information if required by law, court order, or governmental authority, or if necessary to protect the rights, property, or safety of Luna Peak Software, our customers, or the public.

We retain your personal data for as long as your account is active or as needed to provide services to you. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except for data we are required to retain for legal, tax, or fraud-prevention purposes (typically up to 7 years for transaction records).

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to retention obligations
• Portability: Request your data in a machine-readable format
• Objection: Object to processing where we rely on legitimate interests

To exercise any of these rights, please contact us through the customer portal or support page. We will respond to all verifiable requests within 30 days.

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These include encrypted data storage, HTTPS-only communications, role-based access controls, and audit logging.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

New Jersey residents: Luna Peak Software operates from New Jersey and complies with the New Jersey SHIELD Act (N.J.S.A. 56:8-161 et seq.). In the event of a data breach affecting your personal information, we will notify affected New Jersey residents in accordance with applicable law and, where required, notify the New Jersey Division of Consumer Affairs.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-portal notice.

For privacy-related inquiries, data access requests, or deletion requests, please contact us through the support page or your customer portal.