Refund Policy
Effective date: May 15, 2026 · Last updated: June 6, 2026
All Sales Are Final
Due to the digital and immediately-deliverable nature of our products, Luna Peak Software does not offer refunds. Please review this policy and our FAQ carefully before completing your purchase.
Why We Have a No-Refund Policy
Luna Peak Software sells digital software products delivered exclusively as license keys. When you complete a purchase:
- Your license key is generated and delivered immediately upon payment confirmation.
- The software is available for download through your customer portal instantly.
- Because digital goods cannot be physically returned and your license may have been activated immediately, the transaction is considered complete upon delivery.
This policy is consistent with standard practice for digital software products and aligns with digital goods exemptions under applicable consumer protection regulations.
Situations Where We Do Not Issue Refunds
Refunds will not be issued for any of the following reasons:
- Change of mind after purchase
- Inability to install or configure the software on your system
- Incompatibility with your specific trading setup, broker, or data feed
- Dissatisfaction with software performance, behavior, or features
- Failure to review the product description, system requirements, or supported platforms before purchase
- Expiration of an unused license
- Account suspension resulting from Terms of Service violations
- Changes in your trading strategy, platform preferences, or personal circumstances
Narrow Exceptions
We will review a request for resolution in the following narrow circumstances:
Verified billing error or duplicate charge
If you were charged more than once for the same order, contact us within 14 days with your order details and payment confirmation. We will investigate and coordinate a resolution with Stripe.
Complete delivery failure
If your purchase was confirmed but your license was never delivered and you cannot access your customer portal despite following the activation steps, contact us within 7 days. We will first make every effort to deliver the product before considering any alternative resolution.
Platform-confirmed incompatibility
If our product is confirmed to be fundamentally incompatible with the specific platform version we advertised as supported, and our support team is unable to resolve the issue, we may issue a goodwill credit or store credit at our sole discretion.
In all cases, Luna Peak Software reserves the right to make the final determination on any request for resolution. Approval of one request does not set a precedent for future requests.
Chargebacks and Disputes
We take chargebacks very seriously. Filing a chargeback or payment dispute without first contacting our support team is considered a violation of these Terms and may result in:
- Immediate suspension of your license key(s)
- Permanent termination of your customer account
- Being barred from future purchases
If you have a legitimate concern about a charge, please contact us first. We are committed to resolving genuine billing issues promptly and fairly.
Pre-Purchase Responsibility
Before completing your purchase, you are strongly encouraged to:
- Review the full product description and supported platform specifications
- Verify your NinjaTrader 8 build version is supported
- Read the FAQ and Knowledge Base articles available on our website
- Contact our support team with any pre-purchase questions before buying
Our support team is available to answer technical questions prior to purchase. Reach us via the Support page.
Your Agreement at Checkout
By completing a purchase, you explicitly acknowledge that:
- You have read and understood this Refund Policy in full
- You understand that all digital software sales are final and non-refundable
- You are purchasing a digital product delivered immediately upon payment confirmation
- You waive any right to a chargeback except in cases of verified billing error or delivery failure as described above
- You acknowledge Luna Peak Software's products are not financial advice and do not guarantee trading results